![]() This has resulted in some people being denied access. Jansen explains that the matter is a historic issue that has to do with the SAIX network and new patch from Cisco that has created a security risk. I have apologised, let’s sort things out and discuss this in order to come to a better understanding.” The conversation gets a little more heated before Jansen puts down the phone, but he calls back fairly swiftly sounding a lot more demure and says: “I am so sorry we got off on the wrong foot. RJ: “Well then, I am not going to speak to you.” MdW: “That is unfortunate, but if that is the case I am going to write about our exchange, your attitude and the fact that you won’t talk to me.” RJ: “Well if that’s your attitude I am just not going to talk to you at all.” I am here to protect the consumer interest.” MdW: “I hear you, but you need to appreciate that I am not here to do your PR. RH: “We are under big stress and have a problem, and your writing about it is only going to make matters worse.” Further it is fairly disingenuous to say to me that there is a problem and that you will tell me about it, but that I can’t report on it without me knowing what it is upfront.” MdW: “To be fair I am a journalist and it is my job to report on matters in the consumer interest. RJ: “Well, I will tell you, but you can’t write a story about it. MdW: “You need to understand that I am a journalist and I represent the public interest in this case, so I do need to report on whatever you disclose to me.” Rudi Jansen: “I can tell you what the problem is, but you can’t report on it.” I would like to do a story on the outages MWeb’s experiencing, but first I need to know what’s happened to determine if in fact it is a newsworthy story.” Readers can draw their own assumptions about what went down: After leaving a message for MWeb’s CEO saying a journalist was calling to do a story on the outage, Jansen called back sounding about as irritated as I felt. ![]() I was prepared for a bit of spin, perhaps some deft tap-dancing by way of explanation for the outage, but not what went down with Jansen. After two days of battling with a lack of Internet access, and waiting for hours on end to get technical support from MWeb, I decided to phone the man at the helm of the service provider, Rudi Jansen.
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